dotSupport — every support email, one inbox, zero chaos

Customers reach you however they like — web form, email or your own integrations — and dotSupport turns each one into a tracked ticket your team can answer in seconds. AI reads along, drafts replies, flags angry customers, and quietly grows your knowledge base while you work.

What you can do

• 📥 One inbox for web, email and API — no more "did anyone reply to that?"
• ✍️ AI-drafted replies ready in one click, grounded in your own knowledge base
• 🧠 Auto-summaries so the next agent picks up where the last one left off
• 😤 Sentiment flags on every incoming reply — spot angry customers before they escalate
• 📚 A knowledge base that writes itself from the tickets you've already solved
• ⏱️ SLA tracking with at-risk and breached badges, fully automatic
• 🔍 Instant search across every ticket, reply and article
• 🌍 English, Dutch, French and German out of the box
• 📱 Built for mobile — answer tickets on the go without zooming

Get started

Install dotSupport from the DotBots Boutique marketplace, point your support email at it, and your team is handling tickets in minutes.